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policy:procedures_for_utility_shut-off [2012/06/07 21:13] – dustin | policy:procedures_for_utility_shut-off [2015/08/28 21:57] – external edit 127.0.0.1 | ||
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__**SUBJECT: | __**SUBJECT: | ||
- | Utility bills are considered | + | Utility bills are past due or late for the current billing cycle on the day following the due date. A late charge shall be added to the account after that time if not paid. |
- | Utility bills that are considered | + | Utility bills that are past due for the current billing cycle shall be mailed notice of delinquent water shut-off at least one week prior to the scheduled shut-off date. The District will proceed to shut off service if full payment |
- | If full amount of billing | + | |
- | As a matter of convenience to the Customer, scheduled utility | + | In the following circumstances, District staff may extend the shut-off date to discuss the situation with the Board prior to shut off: |
+ | - Customers where shutting off the water would also shut off the customers' | ||
+ | - Customers that communicate with staff that shut off may cause a potentially life threatening situation. | ||
+ | - Customers that communicate with staff that they have suffered a life changing circumstance such as medical emergency, death in family, and other rare conditions. | ||
+ | - Customers that are a federal, state or local government entity. | ||
- | **Policy Approval Date:** August 11, 2011 | + | For convenience to the customer, scheduled utility shut-offs will not be done after noon on Wednesday. |
+ | |||
+ | Adopted: July 29, 1993\\ | ||
+ | **Amended:** September 12, 2013, January 9, 2014, July 24, 2014 |