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| policy:procedures_for_utility_shut-off [2014/01/30 19:50] – Policy update 1/9/14 dustin | policy:procedures_for_utility_shut-off [2023/12/28 23:28] (current) – Res 786 Section 3 dustin | ||
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| - Customers that communicate with staff that shut off may cause a potentially life threatening situation. | - Customers that communicate with staff that shut off may cause a potentially life threatening situation. | ||
| - Customers that communicate with staff that they have suffered a life changing circumstance such as medical emergency, death in family, and other rare conditions. | - Customers that communicate with staff that they have suffered a life changing circumstance such as medical emergency, death in family, and other rare conditions. | ||
| + | - Customers that are a federal, state or local government entity. | ||
| For convenience to the customer, scheduled utility shut-offs will not be done after noon on Wednesday. | For convenience to the customer, scheduled utility shut-offs will not be done after noon on Wednesday. | ||
| + | |||
| + | Notwithstanding the above, the District will not effect, due to lack of payment, an involuntary termination of service to any residential user, including tenants of metered apartment buildings and residents of mobile homes, on any day for which the national weather service has issued or has announced that it intends to issue a heat-related alert, such as an excessive heat warning, a heat advisory, an excessive heat watch, or a similar alert, for the area in which the residential user's address is located. | ||
| Adopted: July 29, 1993\\ | Adopted: July 29, 1993\\ | ||
| - | **Amended: | + | **Amended: |
