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BIRCH BAY WATER & SEWER DISTRICT
COMMISSION POLICY
SUBJECT: Procedures for Utility Shut-off
Utility bills are past due or late for the current billing cycle on the day following the due date. A late charge shall be added to the account after that time if not paid.
Utility bills that are past due for the current billing cycle shall be mailed notice of delinquent water shut-off at least one week prior to the scheduled shut-off date. The District will proceed to shut off service if full payment is not received in the district office during normal business hours by the utility shut-off date. The District will not shut off accounts where the balance is less than or equal to the delinquent water shut-off charge as found in District Code 13.01.010. For customer accounts where shutting off the water would also shut off the customers' private fire hydrants or may cause other potentially life-threatening situations, District staff will discuss the situation with the Board prior to shut off.
As a matter of convenience to the Customer, scheduled utility shut-offs will not be done after noon on Wednesday.
Adopted: July 29, 1993
Amended: September 12, 2013
