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| policy:adjustment_to_utility_bill_late_fees [2012/04/05 23:28] – created admin | policy:adjustment_to_utility_bill_late_fees [2015/08/28 21:57] – external edit 127.0.0.1 |
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| Requests for removal of late fees must be made in writing, by the property owner. | Requests for removal of late fees must be made in writing, by the property owner. |
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| The District Treasurer will review all requests for late fee removal prior to presentation to the General Manger. The District Treasurer will review utility billing history to verify a history of prompt payment by the customer. A history of prompt payment will be determined by evidence of no more than one late payment in each of the preceding 3 calendar years. The General Manager and District Treasurer shall each initial the property owner's written request showing approval of said request prior to utility billing processing of the request. The General Manager and District Treasurer may each designate their respective duties to staff, provided that the approval of the property owner's request must be approved by two different individuals. | The District Treasurer will review all requests for late fee removal prior to presentation to the General Manager. The District Treasurer will review utility billing history to verify a history of prompt payment by the customer. A history of prompt payment will be determined by evidence of no more than one late payment in each of the preceding 3 calendar years. The General Manager and District Treasurer shall each initial the property owner's written request showing approval of said request prior to utility billing processing of the request. The General Manager and District Treasurer may each designate their respective duties to staff, provided that the approval of the property owner's request must be approved by two different individuals. |
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| **Board approval date:** October 13, 2011 | **Board approval date:** October 13, 2011 |
