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policy:procedures_for_utility_shut-off [2013/10/22 21:52] – New policy dustin | policy:procedures_for_utility_shut-off [2014/07/31 22:01] – Updated @ 7/24 board meeting dustin | ||
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Utility bills are past due or late for the current billing cycle on the day following the due date. A late charge shall be added to the account after that time if not paid. | Utility bills are past due or late for the current billing cycle on the day following the due date. A late charge shall be added to the account after that time if not paid. | ||
- | Utility bills that are past due for the current billing cycle shall be mailed notice of delinquent water shut-off at least one week prior to the scheduled shut-off date. The District will proceed to shut off service if full payment is not received in the district office during normal business hours by the utility shut-off date. The District will not shut off accounts where the balance is less than or equal to the delinquent water shut-off charge as found in District Code 13.01.010. For customer accounts where shutting off the water would also shut off the customers' | + | Utility bills that are past due for the current billing cycle shall be mailed notice of delinquent water shut-off at least one week prior to the scheduled shut-off date. The District will proceed to shut off service if full payment is not received in the district office during normal business hours by the utility shut-off date. The District will not shut off accounts where the balance is less than or equal to the delinquent water shut-off charge as found in District Code [[http:// |
- | As a matter of convenience to the Customer, scheduled utility | + | In the following circumstances, District staff may extend the shut-off date to discuss the situation with the Board prior to shut off: |
+ | - Customers where shutting off the water would also shut off the customers' | ||
+ | - Customers that communicate with staff that shut off may cause a potentially life threatening situation. | ||
+ | - Customers that communicate with staff that they have suffered a life changing circumstance such as medical emergency, death in family, and other rare conditions. | ||
+ | - Customers that are a federal, state or local government entity. | ||
- | Adopted: July 29, 1993\\ | + | For convenience to the customer, scheduled utility shut-offs will not be done after noon on Wednesday. |
- | **Amended: | + | |
+ | Adopted: July 29, 1993\\ | ||
+ | **Amended: |