Differences
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| policy:adjustment_to_utility_bill_water_leaks [2021/11/01 17:42] – Allowance to use meter data to calculate credit. dustin | policy:adjustment_to_utility_bill_water_leaks [2024/05/13 20:35] (current) – Board update 5/8/2024 dustin | ||
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| The District staff will assist in notification of leaks or high usage, but it shall remain the property owner’s responsibility to discover and repair any leak. To be eligible for a leak credit, the owner must: | The District staff will assist in notification of leaks or high usage, but it shall remain the property owner’s responsibility to discover and repair any leak. To be eligible for a leak credit, the owner must: | ||
| - | - immediately | + | |
| - | - complete repairs on the property to resolve the leak, and submit proof of repairs (for example a receipt), or | + | 1. Immediately |
| - | - provide a statement that there was a loss of water for known or unknown reasons, and | + | |
| - | - provide written acknowledgment of a water shutoff at the Premises and that the leak credit is only available once every three years. | + | 2. complete repairs on the property to resolve the leak, and submit proof of repairs (for example a receipt), or |
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| + | 3. provide a statement that there was a loss of water for known or unknown reasons, and | ||
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| + | 4. provide written acknowledgment of a water shutoff at the Premises and that the leak credit is only available once every three years. | ||
| Failure to stop the loss of water, on the date the property owner was notified by the District, or otherwise knew or should have known of the leak, may forfeit any opportunity for a bill adjustment. Late fees occurring after receipt of the request for adjustment are eligible for credit. | Failure to stop the loss of water, on the date the property owner was notified by the District, or otherwise knew or should have known of the leak, may forfeit any opportunity for a bill adjustment. Late fees occurring after receipt of the request for adjustment are eligible for credit. | ||
| - | In any case, no adjustment may be made for a loss of less than 1000 cubic feet per ELU within a 60-day billing period or more than one adjustment in a thirty-six (36) month period (same account). Adjustments more than $1000 must be board approved. | + | In any case, no adjustment may be made for a loss of less than 1000 cubic feet per ELU within a 60-day billing period or more than one adjustment in a thirty-six (36) month period (same account |
| The reason for the one adjustment per thirty-six month period is to promote proper maintenance of the customer’s water lines. Customers who have experienced leaks should inspect their entire system and insure that it is properly maintained. | The reason for the one adjustment per thirty-six month period is to promote proper maintenance of the customer’s water lines. Customers who have experienced leaks should inspect their entire system and insure that it is properly maintained. | ||
| Effective: 01/01/99\\ | Effective: 01/01/99\\ | ||
| - | **Revised: | + | **Revised: |